If the firmware is out of date, please upgrade the current firmware version. The System Information menu will display.Ĭonfirm that the currently installed firmware Version is up to date. If the issue persists, continue to the next troubleshooting step.įrom the Live Mode view, right-click with your mouse, then select Menu to prompt the Setup Menu. If the DVR plays back footage, then the DVR has begun to record again. Once the DVR has completed rebooting, log in as the admin and perform another recent Playback test. If needed, to “hard reboot” your DVR, disconnect the power cable and wait five seconds before reconnecting power to the VMAX A1 Plus. Click on the power icon, then select Reboot. To reboot the DVR, move the mouse cursor (the arrow) to the bottom portion of the screen where the Toolbar is located. Proceed to the next troubleshooting step.Įnsure that you know the login for your unit, because you will be logged out during this process. If video fails to play back or the End of Data message appears during this step, it is possible that the DVR has stopped recording. If video plays back successfully, then the DVR is presently recording. Select 10sec to review video that was recorded ten seconds ago. Supported/Affected Devicesįrom the Live Mode view, Right-click with the mouse and select Playback. Note: It is recommended to troubleshoot recording issues directly at the DVR with a connected display monitor and USB mouse.
This article will outline basic troubleshooting for recording errors or if the VMAX A1 Plus has stopped recording completely. If you suspect that the DVR should still be recording camera footage, some troubleshooting steps can be taken. Sometimes sudden power loss, power surges, or system (hardware or software) failures can cause a DVR to cease its recording function. Related Digital Watchdog VMS Apps: Pivot CMS, C3CMS, Mobile applications
Troubleshooting Recording Errors For A VMAX A1 Plus
Troubleshooting Recording Errors For A VMAX A1 Plus (5 MP)
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